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If voicemail isn't working as expected, apply this certificate to get to the bottom of things.

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To make sure you lot can receive voicemail, check the following:

  Yous've set voicemail.

  Your telephone shows at least two signal bars. If you have fewer, your signal is as well depression for reliable service. Cheque out Signal problems / no service troubleshooting.

  For visual voicemail on iPhone, encounter Prepare up Visual Voicemail on your iPhone - Apple Support.

  For visual voicemail on whatever device, your device needs at to the lowest degree 15% gratis memory. If there'due south less, complimentary up space to allow the device to piece of work properly.

If your device meets these criteria, and y'all're still having trouble with voicemail, follow the steps below.

Tip: If you need help with any of these steps, visit our Device tutorials page, select your device, and use the search bar in upper right to find what you're looking for.

No voicemail notifications

If you're not getting notification of new voicemails, try deleting texts or text threads (there are apps you can apply to dorsum them upward before deleting them). If your text bulletin box is full, your device may non exist able to take new texts or notifications, including those for voicemail.

Still need help?

If you lot yet aren't receiving voicemail notifications, contact united states and then we can accept a closer look at your business relationship.

Can't call voicemail

1. Try dialing into voicemail using a dissimilar method, every bit listed in How to use voicemail.
2. If yous are:
   • Using a non-T-Mobile phone, dial 1-805-Bulletin (1-805-637-7243). Don't punch voicemail past selecting the ane key or a preprogrammed voicemail push button.
   • Roaming internationally, see how to phone call your voicemail on our International roaming checklist.
   • Hearing an error message, ringing, or busy signal when voicemail plays, select the seven fundamental.

However need help?

If you withal can't connect to voicemail, contact us from another line. We demand to expect at how your account was set upward and check for recent service problems.

Unanswered calls don't go to voicemail

1. Dial ##004# and select Send to reset telephone call forwarding settings.
2. Turn off Wi-Fi Calling. For instructions, visit our Devices page, filter for your device, and choose Connections & Network > Wi-Fi Settings.
3. Uninstall or disable any downloaded apps that make calls or manage voicemail.
4. Take a contact call you and get out a message. If the telephone call doesn't go to voicemail, check your phone call forwarding setting for "When unanswered" is forwarding to 18056377243.

Still need help?

If calls still don't go to voicemail, contact u.s. from some other line. We need to look at how your account was set up and any recent service issues.

Visual voicemails don't download or announced

1. Restart your phone.
2. Call your voicemail inbox.
   • Ostend in that location is a message that hasn't shown in the VVM app and relieve information technology.
   • If there is no message, go out yourself a new message as a exam. If that message doesn't announced, continue troubleshooting.
3. Turn off Wi-Fi to ensure you're using the T-Mobile network.
4. (Android only) Brand sure you accept the most recent T-Mobile Visual Voicemail app. If not, download it from Google Play.
5. (Android only) Sync the inbox. For help, see T-Mobile Visual Voicemail app.
6. (Android only) Articulate the app cache and app data of the VVM app. (Visit the Devices page for help.)
   • Clearing the data deletes any messages over a calendar month old and any messages saved only in the VVM app.
   • To save messages or send as email, see T-Mobile Visual Voicemail app.
7. Uninstall downloaded battery saver apps, as some can conflict with voicemail.
8. Attempt to play a voicemail. If the message won't play, uninstall and redownload the Visual Voicemail app.
9. Update the phone software to the latest version. Yous tin can do this over Wi-Fi. Visit our Devices page, filter for your device, and choose Software Updates & Backup > Software updates.

Still need help?

If you are still having a problem with Visual Voicemail, contact us from another line. We need to look at your business relationship setup and cheque for recent service bug.

Voicemails accept poor audio quality

If one or a few letters take poor audio quality, the person calling was experiencing problems. Have the person endeavour again. If the quality is still poor, have them contact their service provider.

If all your voicemail from multiple contacts are poor quality, salve the letters and check out Sound bug on calls.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/voicemail-troubleshooting

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